1. How long will it take to receive my order?
Orders are processed within 1–2 business days (Monday–Friday). Standard shipping takes 3–7 business days, so the total delivery time is typically 4–9 business days.

2. What is the order cut-off time?
The order cut-off time is 4:00 PM (GMT-05:00) Eastern Standard Time, New York. Orders placed after this time will be processed the next business day.

3. Do you offer free shipping?
Yes, Palmbreezesupply offers free shipping on all orders within the United States.

4. Which payment methods do you accept?
We accept credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other digital wallets available at checkout.

5. Can I cancel my order?
Yes, you can cancel your order within 2 hours of purchase, provided it has not yet been processed or shipped.

6. How do I return or exchange a product?
To return or exchange a product, contact us at support@palmbreezesupply.com
for return authorization and instructions. Returns must be new, unused, and in original packaging, and exchanges must meet the same conditions.

7. Are there any fees for returns?
No. Returns are shipped free of charge, and there are no restocking fees. Return labels are included in your package.

8. How long does it take to receive a refund?
Refunds are processed to your original payment method within 7 business days after we receive and inspect your returned item.

9. What should I do if my order is lost or damaged?
If your package is lost or damaged, verify your shipping address, check possible delivery locations, ask neighbors, and contact the courier with your tracking number. If officially declared lost, contact us with your order number for a reshipment or refund.

10. Is my payment information secure?
Yes, all payments are securely transmitted and encrypted, and we do not store your credit card information on our servers.