At Palmbreezesupply, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review the following policy to understand your options for returns and refunds.

Return Window and Eligibility
Returns are accepted within 30 days of delivery, provided the following conditions are met:
Items must be new and unused, returned in their original packaging with all accessories included.
Returns are accepted for both defective and non-defective products.
Customers must contact us at support@palmbreezesupply.com
to request return authorization and instructions before returning any item.

Exchanges
We accept exchanges for items if you wish to replace your product with another one. Exchanges must be requested within 30 days of delivery, and the returned item must be in new and unused condition.

Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 48 hours of delivery and include the following details:

Your order number

Clear photographs of the item and its packaging

A brief description of the issue
Based on the situation, we will arrange a replacement, exchange, or full refund.

Refund Process
Once we receive and inspect your return, you will be notified via email about the approval or rejection of your refund.
If approved:

Refunds will be processed to your original method of payment within 7 business days.

A confirmation email will be sent once the refund has been issued.

Late or Missing Refunds
If you have not received your refund:

Recheck your bank or payment account.

Contact your bank or credit card provider—processing times may vary.

If the issue persists, contact us at support@palmbreezesupply.com
.

Return Method & Fees
Return method: By mail
Return label: Included in the package, free of charge
Restocking Fee: None
Return Cost: Free return shipping
Refund period: 7 working days

Return Address
16998 Hampton Drive| Granger |IN |46530

Cancellation Policy
You can cancel your order within 2 hours of purchase, provided the order has not yet been processed or shipped.

Contact Us:

Store Name: Palmbreezesupply
Store Address: 16998 Hampton Drive| Granger |IN |46530
Email: support@palmbreezesupply.com
Business Hours: 9:00 am to 5:00 pm Between Monday to Friday
Timezone: (GMT-05:00) Eastern Standard Time (New York)